If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Gift cards are non-returnable.
Once your return is received and inspected, you will be notified by email.
If approved, then your refund will be processed.
For all credit card purchases, we will deduct a 5% charge to cover processing fees.
Late or missing refunds:
If refund hasn’t been received, first check your bank account. There is often some processing time before a refund is posted otherwise please contact us firstname.lastname@example.org
Unfortunately sale items cannot be refunded.
We only exchange items if they are defective or damaged. If damaged please send us an email,email@example.com pictures of the damaged product.
To return your product, you should courier your product to: SOH Collections, 5th floor Morningside Chambers, 510 Lilian Ngoyi (Windermere ) Road, Durban, KwaZulu-Natal, 4001
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.